Formula and supplies that your child will require monthly are ordered and supplied through the provincial Pediatric Home Nutrition Support Programs (PHNSP). For more information about formula coverage click here . The PHNSP will provide a quota amount of monthly supplies to support your child’s enteral feeding and the feeding pump, if your child has one. 

Important Notice: Alberta Health Services (AHS) has been notified by Cardinal Health, our feeding pump vendor, that they anticipate a long-term shortage of Joey Enteral Feeding Pump supplies, please read the attached letter for details. OMNI Pump Patient Letter

Canada Post Strike Update: Due to the Canada Post strike, the Edmonton Pediatric Home Nutrition Support Program has made temporary changes to how supplies are distributed. Please read carefully below.

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Contact Us: If you do not have a device and need to make special arrangements to order or if you have questions about supplies please email: EDM.PediatricHomeNut@ahs.ca

Supply Distribution Update: Due to the Canada Post strike, the Edmonton Pediatric Home Nutrition Support Program has made temporary changes to supply distribution. We appreciate your understanding and cooperation as we work to ensure families continue receiving supplies.

Edmonton and Surrounding Areas Families: Orders normally sent by Canada Post will be available for pickup at the Del Tech Warehouse. Families who wish to have their supplies delivered from Del Tech may arrange with Del Tech at their own cost.

Warehouse Pick-up Address: Call 780-250-7708 30 minutes before your arrival.

Delivery Tech Inc. (Del Tech)
11261 - 269 Street
Acheson, Alberta, T7X 6E1

Rural Community Families: Supplies will be delivered to your home by courier. If you are not home on the delivery day, leave a note with clear delivery instructions (E.g. Safe drop off location). Families who wish to have their supplies delivered from Del Tech may arrange with Del Tech at their own cost.

Direct Purchase Orders (DPO): DPO items are special order supplies not stocked at the warehouse. These items will be delivered via courier as soon as they arrive at HNSP. Delivery may take 3–4 weeks, contact your home nutrition program if it has been more than 4 weeks.
 
No hospital pickups in Edmonton.

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Calgary Pediatric Home Nutrition Support Program (HNSP) Notes

Contact Us: If you have questions about supplies or are having troubles with ordering, please email: HomeNutrition.Orders@albertahealthservices.ca

Back-up device / Emergency Kit: These items are not stocked at the warehouse, and as such will need to be picked up from the Home Nutrition Support Program clinic at the Alberta Children's Hospital. These items will be mailed to families residing in South or Central Zones.

Direct Purchase Orders (DPO): These special-order items are not stocked at the warehouse, and as such will need to be picked up from the Alberta Children's Hospital. For those living in South and Central Zones, if DPO supplies are ordered, they will be mailed out. If DPO formula is ordered, it will need to be picked up from the Alberta Children's Hospital.

Canada Post Mail-outs: This option is available for families residing outside of Calgary Zone (i.e., in South and Central Zones). Orders will be shipped out 2 weeks after the processing date. Please check your mailbox often for communications from Canada Post.

Calgary Pickup: Families residing within Calgary Zone have two locations to choose from for order pickups:

Alberta Children's Hospital Pickup Address
28 Oki Drive NW
Calgary, Alberta, T3B 6A8
Rehabilitation Entrance
Mon-Fri: 8am-5pm

East Lake Warehouse Pickup Address
3961 106 Ave SE 
Calgary, Alberta, T2C 5B9
Mon-Fri: 7am-10pm

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Recalls, Substitutions and Advisories

Recalls, product substitutions and advisories can happen with little notice. Please check here monthly for product or formula recalls or substitutions prior to placing your monthly order. 

Online Ordering Resources

• Computer - How to place an online order - Video Tutorial
• Mobile Device - How to place an online order - Video Tutorial
• How to place an online order - User Guide
• AHS and Your Health Information

Formula 

Aim to have 2 weeks of supply at all times. At discharge, please discuss your discharge supply with your team. The amount of formula you receive is calculated by the inpatient Registered Dietitian. After this, you are required to order formula and supplies for your child. You must allow for 2 weeks processing and shipping of your delivery each month. *This means as soon as you arrive home you must place an order for your child.

Ordering the correct amount of formula

Formula will come in a liquid or powder in a container. The volume of formula is listed on the container. When ordering formula for your child monthly, you will need to indicate the type of formula and the amount of formula that you want to order. Your child’s Registered Dietitian has provided you with this information. If your prescription is for tube feeding, have the physician indicate on the prescription. 

Calculation Example: Suzy Uses 4 boxes of compleat pediatric per day
⇒  4 boxes x 31 days in a month ÷ 24 boxes per case
⇒ 124 ÷  24 = 5.16 cases ⇒ Order 6 cases (round up) for the month
Tip: For the following month, consider only ordering 5 cases. 

Please be advised that any changes to the amount or type of formula your child receives is done under the authorization of a Registered Dietitian or a healthcare professional. 

G-tube supply quotas - Aug 2021

NG-tube supply quotas - Jun 2022