Formula and supplies that your child will require monthly are ordered and supplied through the provincial Pediatric Home Nutrition Support Programs (PHNSP). For more information about formula coverage click
. The PHNSP will provide a quota amount of monthly supplies to support your child’s enteral feeding and the feeding pump, if your child has one.
Home Nutrition Support Program (HNSP) Formula & Supplies Online Ordering
Note: Your username and access code are provided by email.
Edmonton Pediatric Home Nutrition Support Program (HNSP) Notes
Contact Us: If you do not have a device and need to make special arrangements to order or if you have questions about supplies please email: EDM.PediatricHomeNut@ahs.ca
Edmonton Courier: Orders will arrive to your door on your assigned Delivery Date. The courier company will call before arrival. Please ensure someone is home to accept the delivery.
Canada Post Mail-outs: if you selected Canada Post for delivery, supplies will take 7 to 10 business days from the assigned Delivery Date to arrive. Please check your mailbox often for communications from Canada Post.
Direct Purchase Orders (DPO): If you have DPO items in your order, they will be mailed out immediately upon arrival at HNSP. These special order items are not stocked at the warehouse and could take 3-4 weeks to arrive. Call your home nutrition program if it has been over 4 weeks.
Edmonton Warehouse Pickup: if you are picking up supplies please call the warehouse 780-250-7708 30 minutes before your arrival. No hospital pickups in Edmonton.
Edmonton Warehouse Pick-up Address:
Delivery Tech Inc.
11261 - 269 Street
Acheson, Alberta, T7X 6E1
Calgary Pediatric Home Nutrition Support Program (HNSP) Notes
Contact Us: If you have questions about supplies or are having troubles with ordering, please email: HomeNutrition.Orders@albertahealthservices.ca
Canada Post Mail-outs: This option is for Out of Town families only, supplies will be shipped out 2 weeks after the processing date. Please check your mailbox often for communications from Canada Post
Calgary Pickup: Families in Calgary (and surrounding areas) have two locations to choose from for supply pickups:
Alberta Children's Hospital Pickup Address
28 Oki Drive NW
Calgary, Alberta, T3B 6A8
East Lake Warehouse Pickup Address
3961 106 Ave SE
Calgary, Alberta, T2C 5B9
Online Ordering Resources:
- Computer - How to place an online order - Video Tutorial
- Mobile Device - How to place an online order - Video Tutorial
- How to place an online order - User Guide
- AHS and Your Health Information
Recalls, Substitutions and Advisories
Recalls, product substitutions and advisories can happen with little notice. Please check here monthly for product or formula recalls or substitutions prior to placing your monthly order.
Aim to have 2 weeks of supply at all times. At discharge, please discuss your discharge supply with your team. The amount of formula you receive is calculated by the inpatient Registered Dietitian. After this, you are required to order formula and supplies for your child. You must allow for 2 weeks processing and shipping of your delivery each month. *This means as soon as you arrive home you must place an order for your child.
Ordering the correct amount of formula
Formula will come in a liquid or powder in a container. The volume of formula is listed on the container. When ordering formula for your child monthly, you will need to indicate the type of formula and the amount of formula that you want to order. Your child’s Registered Dietitian has provided you with this information. If your prescription is for tube feeding, have the physician indicate on the prescription.
In order to ensure every child with a feeding tube has access to supplies, while minimizing unnecessary overuse or wastage, AHS has developed standardized quotas for supplies that may be ordered monthly. These quotas are based on evidence and national benchmarking. Due to infection control guidelines, unused supplies cannot be returned, so please order only what you need each month.