Formula and supplies that your child will require monthly are ordered and supplied through the provincial Pediatric Home Nutrition Support Programs (PHNSP). For more information about formula coverage click here . The PHNSP will provide a quota amount of monthly supplies to support your child’s enteral feeding and the feeding pump, if your child has one. 

Important Notice: Alberta Health Services (AHS) has been notified by Cardinal Health, our feeding pump vendor, that they anticipate a long-term shortage of Joey Enteral Feeding Pump supplies, please read the attached letter for details. OMNI Pump Patient Letter
 

Place an Order

  Home Nutrition Support Program - Login FAQs

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Important Notice: Please note that families will automatically receive two orders of formula and supplies to cover the holiday break; this applies to Edmonton programs only. Please read the attached memo: PHNSP Holiday Orders Memo

Contact Us: If you do not have a device and need to make special arrangements to order or if you have questions about supplies please email: EDM.PediatricHomeNut@ahs.ca

Edmonton Courier: Orders will arrive to your door on your assigned Delivery Date. The courier company will call before arrival. Please ensure someone is home to accept the delivery. 

Canada Post Mail-outs: Canada Post mail is currently suspended due to the federal strike, please see above. 

Direct Purchase Orders (DPO): If you have DPO items in your order, they will be mailed out immediately upon arrival at HNSP.  These special order items are not stocked at the warehouse and could take 3-4 weeks to arrive. Call your home nutrition program if it has been over 4 weeks.
 
Edmonton Warehouse Pickup: if you are picking up supplies please call the warehouse 780-250-7708 30 minutes before your arrival. No hospital pickups in Edmonton.

Edmonton Warehouse Pick-up Address:
Delivery Tech Inc.
11261 - 269 Street
Acheson, Alberta, T7X 6E1

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Calgary Pediatric Home Nutrition Support Program (HNSP) Notes

Important Notice: The Calgary Home Nutrition Support Program will be closed on certain days through the holiday season.  Please read the attached memo: Calgary_XmasClosure_2024

Contact Us: If you have questions about supplies or are having troubles with ordering, please email: HomeNutrition.Orders@albertahealthservices.ca

Canada Post Mail-outs: This option is for Out of Town families only, supplies will be shipped out 2 weeks after the processing date. Please check your mailbox often for communications from Canada Post

Direct Purchase Orders (DPO): These special-order items are not stocked at the warehouse, and as such will need to be picked up from the Alberta Children's Hospital. For those living out of town, if DPO supplies are ordered, they will be mailed out. If DPO formula is ordered, it will need to be picked up from the Alberta Children's Hospital.

Back-up device / Emergency Kit: These items are not stocked at the warehouse, and as such will need to be picked up from the Home Nutrition Support Program clinic at the Alberta Children's Hospital. These items will be mailed to families out-of-town

Calgary Pickup: Families in Calgary (and surrounding areas) have two locations to choose from for supply pickups:

Alberta Children's Hospital Pickup Address
28 Oki Drive NW
Calgary, Alberta, T3B 6A8

East Lake Warehouse Pickup Address
3961 106 Ave SE 
Calgary, Alberta, T2C 5B9

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Recalls, Substitutions and Advisories

Recalls, product substitutions and advisories can happen with little notice. Please check here monthly for product or formula recalls or substitutions prior to placing your monthly order. 

Online Ordering Resources

• Computer - How to place an online order - Video Tutorial
• Mobile Device - How to place an online order - Video Tutorial
• How to place an online order - User Guide
• AHS and Your Health Information

Formula 

Aim to have 2 weeks of supply at all times. At discharge, please discuss your discharge supply with your team. The amount of formula you receive is calculated by the inpatient Registered Dietitian. After this, you are required to order formula and supplies for your child. You must allow for 2 weeks processing and shipping of your delivery each month. *This means as soon as you arrive home you must place an order for your child.

Ordering the correct amount of formula

Formula will come in a liquid or powder in a container. The volume of formula is listed on the container. When ordering formula for your child monthly, you will need to indicate the type of formula and the amount of formula that you want to order. Your child’s Registered Dietitian has provided you with this information. If your prescription is for tube feeding, have the physician indicate on the prescription. 

Calculation Example: Suzy Uses 4 boxes of compleat pediatric per day
⇒  4 boxes x 31 days in a month ÷ 24 boxes per case
⇒ 124 ÷  24 = 5.16 cases ⇒ Order 6 cases (round up) for the month
Tip: For the following month, consider only ordering 5 cases. 

Please be advised that any changes to the amount or type of formula your child receives is done under the authorization of a Registered Dietitian or a healthcare professional. 

G-tube supply quotas - Aug 2021

NG-tube supply quotas - Jun 2022