Formula and supplies that your child will require monthly are ordered and supplied through the provincial Pediatric Home Nutrition Support Programs (PHNSP). For more information about formula coverage click here . The PHNSP will provide a quota amount of monthly supplies to support your child’s enteral feeding and the feeding pump, if your child has one.
Home Nutrition Support Program (HNSP) Formula & Supplies Online Ordering
Edmonton Pediatric Home Nutrition Support Program (HNSP) Notes
Contact Us: If you do not have a device and need to make special arrangements to order or if you have questions about supplies please email: EDM.PediatricHomeNut@ahs.ca
Canada Post Mailouts: Canada Post deliveries may take 7-10 business days from the date the order is processed. If you have not received your order after 10 business days please contact the Edmonton Pediatric Home Nutrition Support Program at (780) 407-7806.
Courier: Orders with formula will be delivered by courier. You will get a confirmed delivery date after your order is processed. Ensure you are home to accept the delivery. If you will not be home on that day, please leave a signed and dated note taped to the outside of the your door. The driver will take the note as proof of delivery.
Note: If no one is home and no signed note, the delivery will be returned to the warehouse. You will be responsible for making arrangements for pick-up of that order.
Warehouse Pick-up:
Call 780-250-7708 30 minutes before your arrival.
Delivery Tech Inc. (Del Tech)
11261 - 269 Street
Acheson, Alberta, T7X 6E1
Direct Purchase Orders (DPO): DPO items are special order supplies not stocked at the warehouse. These items will be delivered via Canada Post mailout as soon as they arrive at HNSP. Delivery may take 3–4 weeks, contact your home nutrition program if it has been more than 4 weeks.
No hospital pickups in Edmonton.
Calgary Pediatric Home Nutrition Support Program (HNSP) Notes
Contact Us: If you require a Back-up or Emergency device and need to make special arrangements to order or if you have questions about supplies please email: HomeNutrition.Orders@ahs.ca
Canada Post Mailouts: Canada Post deliveries may take 7-10 business days from the date the order is processed. If you have not received your order after 10 business days please contact the Calgary Pediatric Home Nutrition Support Program at (403) 955-7165.
Courier: All formula will be delivered by courier. Your supplies will be mailed separately via Canada Post. You will get a confirmed delivery date after your order is processed. Ensure you are home to accept the delivery. If you will not be home on that day here is the process for the different couriers
- West Direct (Rangeroads and smaller townships): The courier will make up to three delivery attempts for your child’s formula products before returning the shipment to the East Lake Distribution Center.
- DHL (Loomis): If you are not home to receive your delivery, the shipment will be taken to the nearest depot for pickup. The shipment will be held at the depot for a limited number of days. If it is not picked up within that timeframe, it will be returned to the East Lake Distribution Center
Note: If no one is home and no signed note, the delivery will be returned to the warehouse. You will be responsible for making arrangements for pick-up of that order.
Calgary Pickup: No hospital pickups in Calgary:
East Lake Warehouse Pickup Address
3961 106 Ave SE
Calgary, Alberta, T2C 5B9
Mon-Fri: 7am-10pm
Recalls, Substitutions and Advisories
Recalls, product substitutions and advisories can happen with little notice. Please check here monthly for product or formula recalls or substitutions prior to placing your monthly order.
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Edmonton Pediatric Home Nutrition Support Program (HNSP) |
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Formulas that are currently unavailable (please reach out to your dietitian)
Supplies that are currently unavailable
Supplies that have recently been changed
Substitutions
Recalls
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Calgary Pediatric Home Nutrition Support Program (HNSP) |
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Formulas that are currently unavailable (please reach out to your dietitian)
Supplies that are currently unavailable
Supplies that have recently been changed
Substitutions
Recalls
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Online Ordering Resources
- Computer - How to place an online order - Video Tutorial
- Mobile Device - How to place an online order - Video Tutorial
- How to place an online order - User Guide
- AHS and Your Health Information
Formula
Aim to have 2 weeks of supply at all times. At discharge, please discuss your discharge supply with your team. The amount of formula you receive is calculated by the inpatient Registered Dietitian. After this, you are required to order formula and supplies for your child. You must allow for 2 weeks processing and shipping of your delivery each month. *This means as soon as you arrive home you must place an order for your child.
Ordering the correct amount of formula
Formula will come in a liquid or powder in a container. The volume of formula is listed on the container. When ordering formula for your child monthly, you will need to indicate the type of formula and the amount of formula that you want to order. Your child’s Registered Dietitian has provided you with this information. If your prescription is for tube feeding, have the physician indicate on the prescription.
Calculation Example: Suzy Uses 4 boxes of compleat pediatric per day
⇒ 4 boxes x 31 days in a month ÷ 24 boxes per case
⇒ 124 ÷ 24 = 5.16 cases ⇒ Order 6 cases (round up) for the month
Tip: For the following month, consider only ordering 5 cases.
Please be advised that any changes to the amount or type of formula your child receives is done under the authorization of a Registered Dietitian or a healthcare professional.
Equipment Supply Quotas
G-tube supply quotas - Aug 2021
NG-tube supply quotas - Jun 2022
Note: Families can also purchase items directly from local vendors. Prices may vary between vendors.
For feeding bags, pumps, backpacks, syringes:
